# Retool: Major incident: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

**Summary:** Retool Cloud PostgreSQL and REST API resource queries intermittently failed, also affecting RetoolDB use, in a major-impact incident starting 2026-04-16 15:49 UTC. It lasted 2 h 27 min and was resolved at 2026-04-16 18:17 UTC after a fix returned affected services’ error rates to normal; no specific cause was disclosed. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-16 15:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1nt1nlvk9sf2](https://stspg.io/1nt1nlvk9sf2)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before (none: first archived) → after incident\_version:204/9bsmrfsfyvvt@069d7c4d10bb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-16 15:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-16 18:17 UTC
```

**6. Added: Affected components**

```diff
+ Resource Queries, RetoolDB
```

**7. Added: Update** (investigating) · 2026-04-16 15:49 UTC

```diff
+ We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
```

**8. Added: Update** (identified) · 2026-04-16 17:01 UTC

```diff
+ We have identified the potential root cause of this issue and are implementing a fix
```

**9. Added: Update** (monitoring) · 2026-04-16 17:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-04-16 18:17 UTC

```diff
+ Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-16 15:49 UTC | Major incident: \[Retool Cloud\] PostgreSQL and REST API Resource Queries Intermittently Failing (this change) | outage |

All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i3d9d3f7a25b262 · Markdown: https://rewindex.com/change/i3d9d3f7a25b262.md · JSON: https://rewindex.com/api/v1/changes/i3d9d3f7a25b262 · Generated 2026-10-18T03:55:48.358Z