# Retool: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-16 15:49 UTC · Resolved: 2026-04-16 18:17 UTC · Duration: 2.5 h
- Updates: 4 · Affected components: Resource Queries, RetoolDB
- [Vendor status page: https://stspg.io/1nt1nlvk9sf2](https://stspg.io/1nt1nlvk9sf2)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool Cloud PostgreSQL and REST API resource queries intermittently failed, also affecting RetoolDB use, in a major-impact incident starting 2026-04-16 15:49 UTC. It lasted 2 h 27 min and was resolved at 2026-04-16 18:17 UTC after a fix returned affected services’ error rates to normal; no specific cause was disclosed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-16 15:49 UTC: We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
- **identified** 2026-04-16 17:01 UTC: We have identified the potential root cause of this issue and are implementing a fix
- **monitoring** 2026-04-16 17:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-16 18:17 UTC: Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.

## Rewindex changes for this incident

- 2026-04-16 15:49 UTC: [Major incident: \[Retool Cloud\] PostgreSQL and REST API Resource Queries Intermittently Failing](https://rewindex.com/change/i3d9d3f7a25b262.md)


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Canonical: https://rewindex.com/company/retool/incidents/9bsmrfsfyvvt · Markdown: https://rewindex.com/company/retool/incidents/9bsmrfsfyvvt.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/9bsmrfsfyvvt · Generated 2026-10-18T10:32:47.011Z