Companies / Retool / incidents
Retool: Intermittent access issues affecting Retool Cloud
Retool Cloud experienced intermittent access issues with major impact starting 2025-11-18 13:45 UTC, lasting 1 h 20 min until resolution at 2025-11-18 15:05 UTC. Retool attributed the issue to an external partner, which deployed a fix; Retool reported stable performance since 14:43 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Infrastructure
Timeline of updates
- monitoring
We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.
- monitoring
Our external partner has pushed out a fix and we are continuing to monitor Retool services.
- resolved
We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.
Rewindex changes for this incident
- Major incident: Intermittent access issues affecting Retool Cloud 2025-11-18 13:45 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON