Changes / Retool / Intermittent access issues affecting Retool Cloud
Retool: Major incident: Intermittent access issues affecting Retool Cloud
Summary
Retool Cloud experienced intermittent access issues with major impact starting 2025-11-18 13:45 UTC, lasting 1 h 20 min until resolution at 2025-11-18 15:05 UTC. Retool attributed the issue to an external partner, which deployed a fix; Retool reported stable performance since 14:43 UTC.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 77%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Intermittent access issues affecting Retool Cloud
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-18 13:45 UTC
Before: not present
After: 2025-11-18 15:05 UTC
Before: not present
After: Infrastructure
Before: not present
After: We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.
Before: not present
After: Our external partner has pushed out a fix and we are continuing to monitor Retool services.
Before: not present
After: We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Intermittent access issues affecting Retool Cloud (this change) Retool Cloud experienced intermittent access issues with major impact starting 2025-11-18 13:45 UTC, lasting 1 h 20 min until resolution at 2025-11-18 15:05 UTC. Retool attributed the issue to an external partner, which deployed a fix; Retool reported stable performance since 14:43 UTC. | Major incident |