# Retool: Major incident: Intermittent access issues affecting Retool Cloud

**Summary:** Retool Cloud experienced intermittent access issues with major impact starting 2025-11-18 13:45 UTC, lasting 1 h 20 min until resolution at 2025-11-18 15:05 UTC. Retool attributed the issue to an external partner, which deployed a fix; Retool reported stable performance since 14:43 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-11-18 13:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q55zcc9m59rs](https://stspg.io/q55zcc9m59rs)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before (none: first archived) → after incident\_version:204/93j8r3rzn6vp@fb06dd38484a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent access issues affecting Retool Cloud
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 13:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 15:05 UTC
```

**6. Added: Affected components**

```diff
+ Infrastructure
```

**7. Added: Update** (monitoring) · 2025-11-18 13:45 UTC

```diff
+ We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.
```

**8. Added: Update** (monitoring) · 2025-11-18 14:52 UTC

```diff
+ Our external partner has pushed out a fix and we are continuing to monitor Retool services.
```

**9. Added: Update** (resolved) · 2025-11-18 15:05 UTC

```diff
+ We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 13:45 UTC | Major incident: Intermittent access issues affecting Retool Cloud (this change) | degradation |

All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ieef588accff2a3 · Markdown: https://rewindex.com/change/ieef588accff2a3.md · JSON: https://rewindex.com/api/v1/changes/ieef588accff2a3 · Generated 2026-10-18T02:54:35.950Z