# Retool: Intermittent access issues affecting Retool Cloud

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 13:45 UTC · Resolved: 2025-11-18 15:05 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Infrastructure
- [Vendor status page: https://stspg.io/q55zcc9m59rs](https://stspg.io/q55zcc9m59rs)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool Cloud experienced intermittent access issues with major impact starting 2025-11-18 13:45 UTC, lasting 1 h 20 min until resolution at 2025-11-18 15:05 UTC. Retool attributed the issue to an external partner, which deployed a fix; Retool reported stable performance since 14:43 UTC. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2025-11-18 13:45 UTC: We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.
- **monitoring** 2025-11-18 14:52 UTC: Our external partner has pushed out a fix and we are continuing to monitor Retool services.
- **resolved** 2025-11-18 15:05 UTC: We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.

## Rewindex changes for this incident

- 2025-11-18 13:45 UTC: [Major incident: Intermittent access issues affecting Retool Cloud](https://rewindex.com/change/ieef588accff2a3.md)


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Canonical: https://rewindex.com/company/retool/incidents/93j8r3rzn6vp · Markdown: https://rewindex.com/company/retool/incidents/93j8r3rzn6vp.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/93j8r3rzn6vp · Generated 2026-10-18T11:49:29.790Z