Companies / Retool / incidents
Retool: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Retool Cloud reported a major incident affecting a subset of users: Google Sheets resource queries intermittently failed with "premature close" errors starting 2026-04-16 15:31 UTC. The incident lasted 2 h 1 min and was closed at 2026-04-16 17:33 UTC as part of the larger PostgreSQL and REST API Resource Queries incident; closure did not confirm recovery.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Resource Queries
Timeline of updates
- investigating
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
- resolved
We are closing this incident as it has been identified as part of a larger issue. Please follow: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress.
Rewindex changes for this incident
- Major incident: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors 2026-04-16 15:31 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON