# Retool: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-16 15:31 UTC · Resolved: 2026-04-16 17:33 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: Resource Queries
- [Vendor status page: https://stspg.io/hv3bdqkhjfdr](https://stspg.io/hv3bdqkhjfdr)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool Cloud reported a major incident affecting a subset of users: Google Sheets resource queries intermittently failed with "premature close" errors starting 2026-04-16 15:31 UTC. The incident lasted 2 h 1 min and was closed at 2026-04-16 17:33 UTC as part of the larger PostgreSQL and REST API Resource Queries incident; closure did not confirm recovery. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-16 15:31 UTC: We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
- **resolved** 2026-04-16 17:33 UTC: We are closing this incident as it has been identified as part of a larger issue. Please follow: \[Retool Cloud\] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress.

## Rewindex changes for this incident

- 2026-04-16 15:31 UTC: [Major incident: \[Retool Cloud\] Google Sheets Integration Intermittently Failing with "Premature Close" Errors](https://rewindex.com/change/if82d3e0ea502ce.md)


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Canonical: https://rewindex.com/company/retool/incidents/dgdjnmpv2k97 · Markdown: https://rewindex.com/company/retool/incidents/dgdjnmpv2k97.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/dgdjnmpv2k97 · Generated 2026-10-18T10:30:51.819Z