Changes / Retool / [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Retool: Major incident: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Summary
Retool Cloud reported a major incident affecting a subset of users: Google Sheets resource queries intermittently failed with "premature close" errors starting 2026-04-16 15:31 UTC. The incident lasted 2 h 1 min and was closed at 2026-04-16 17:33 UTC as part of the larger PostgreSQL and REST API Resource Queries incident; closure did not confirm recovery.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 65%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-16 15:31 UTC
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After: 2026-04-16 17:33 UTC
Before: not present
After: Resource Queries
Before: not present
After: We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
Before: not present
After: We are closing this incident as it has been identified as part of a larger issue. Please follow: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors (this change) Retool Cloud reported a major incident affecting a subset of users: Google Sheets resource queries intermittently failed with "premature close" errors starting 2026-04-16 15:31 UTC. The incident lasted 2 h 1 min and was closed at 2026-04-16 17:33 UTC as part of the larger PostgreSQL and REST API Resource Queries incident; closure did not confirm recovery. | Major incident |