# Retool: Major incident: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

**Summary:** Retool Cloud reported a major incident affecting a subset of users: Google Sheets resource queries intermittently failed with "premature close" errors starting 2026-04-16 15:31 UTC. The incident lasted 2 h 1 min and was closed at 2026-04-16 17:33 UTC as part of the larger PostgreSQL and REST API Resource Queries incident; closure did not confirm recovery. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-16 15:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hv3bdqkhjfdr](https://stspg.io/hv3bdqkhjfdr)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before (none: first archived) → after incident\_version:204/dgdjnmpv2k97@ba06dd04df08
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-16 15:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-16 17:33 UTC
```

**6. Added: Affected components**

```diff
+ Resource Queries
```

**7. Added: Update** (investigating) · 2026-04-16 15:31 UTC

```diff
+ We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
```

**8. Added: Update** (resolved) · 2026-04-16 17:33 UTC

```diff
+ We are closing this incident as it has been identified as part of a larger issue. Please follow: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-16 15:31 UTC | Major incident: \[Retool Cloud\] Google Sheets Integration Intermittently Failing with "Premature Close" Errors (this change) | degradation |

All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if82d3e0ea502ce · Markdown: https://rewindex.com/change/if82d3e0ea502ce.md · JSON: https://rewindex.com/api/v1/changes/if82d3e0ea502ce · Generated 2026-10-18T02:54:45.542Z