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Retool: Elevated 504 Errors Impacting Cloud Users

Impact: majorStatus: resolvedStarted Resolved (14 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Retool reported a major incident involving elevated 504 errors for cloud users, affecting Classic web app and Web Application and APIs. It started at 2026-05-25 12:39 UTC and was resolved at 2026-05-25 12:52 UTC, lasting 13 min; Retool reported implementing a fix and monitoring results.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Classic web appWeb Application and APIs

Timeline of updates

  1. monitoring

    A fix has been implemented and we are monitoring the results.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON