# Retool: Elevated 504 Errors Impacting Cloud Users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-25 12:39 UTC · Resolved: 2026-05-25 12:52 UTC · Duration: 14 min
- Updates: 2 · Affected components: Classic web app, Web Application and APIs
- [Vendor status page: https://stspg.io/jqjwv9vw7bl4](https://stspg.io/jqjwv9vw7bl4)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool reported a major incident involving elevated 504 errors for cloud users, affecting Classic web app and Web Application and APIs. It started at 2026-05-25 12:39 UTC and was resolved at 2026-05-25 12:52 UTC, lasting 13 min; Retool reported implementing a fix and monitoring results. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-05-25 12:39 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-25 12:52 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-25 12:39 UTC: [Major incident: Elevated 504 Errors Impacting Cloud Users](https://rewindex.com/change/ibdf08858bbb920.md)


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Canonical: https://rewindex.com/company/retool/incidents/tks9mcy725zr · Markdown: https://rewindex.com/company/retool/incidents/tks9mcy725zr.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/tks9mcy725zr · Generated 2026-10-18T09:53:31.929Z