Companies / Retool / incidents

Retool: Intermittent increases in backend failures and latency

Affected components: Classic web appWeb Application and APIs

Timeline of updates

1. investigating2025-10-17 19:32 UTC

   We're investigating the source of failures in web calls and latency. Observed a spike of issues around 12:15 but have since recovered.

2. investigating2025-10-17 23:19 UTC

   we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions

3. investigating2025-10-17 23:20 UTC

   we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions (typo below)

4. resolved2025-10-20 19:13 UTC

   No additional instability was witnessed over the weekend, this incident is being marked resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON