# Retool: Intermittent increases in backend failures and latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-17 23:19 UTC · Resolved: 2025-10-20 19:13 UTC · Duration: 3 d
- Updates: 4 · Affected components: Classic web app, Web Application and APIs
- [Vendor status page: https://stspg.io/4s1y3ft07rqd](https://stspg.io/4s1y3ft07rqd)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2025-10-17 19:32 UTC: We're investigating the source of failures in web calls and latency. Observed a spike of issues around 12:15 but have since recovered.
- **investigating** 2025-10-17 23:19 UTC: we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions
- **investigating** 2025-10-17 23:20 UTC: we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions (typo below)
- **resolved** 2025-10-20 19:13 UTC: No additional instability was witnessed over the weekend, this incident is being marked resolved.


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Canonical: https://rewindex.com/company/retool/incidents/3knzr1xbc1fk · Markdown: https://rewindex.com/company/retool/incidents/3knzr1xbc1fk.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/3knzr1xbc1fk · Generated 2026-10-18T12:21:49.564Z