Retool: Retool Mobile apps cannot be opened in the in-browser preview

Impact: majorStatus: resolvedStarted 2026-06-04 15:13 UTCResolved 2026-06-04 19:16 UTC (4.0 h)4 updatesSource: stspg.io

Summary

Retool Mobile apps failed to load in browser user-mode and editor previews during a major outage starting 2026-06-04 15:13 UTC, resolved at 2026-06-04 19:16 UTC (4 h 2 min). Editing mobile apps and native iOS/Android use were unaffected; Retool reported implementing a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Classic web appWeb Application and APIs

Timeline of updates

investigating2026-06-04 15:13 UTC
We are investigating reports that Retool Mobile apps fail to load when opened in a web browser (the in-browser "View"/user-mode preview and the editor preview button). Editing mobile apps and running them in the native iOS/Android Retool Mobile apps are unaffected.
identified2026-06-04 15:45 UTC
The issue has been identified and a fix is being implemented.
monitoring2026-06-04 16:39 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-06-04 19:16 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Retool Mobile apps cannot be opened in the in-browser preview 2026-06-04 15:13 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON