# Retool: Retool Mobile apps cannot be opened in the in-browser preview

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-04 15:13 UTC · Resolved: 2026-06-04 19:16 UTC · Duration: 4.0 h
- Updates: 4 · Affected components: Classic web app, Web Application and APIs
- [Vendor status page: https://stspg.io/86v89426frxb](https://stspg.io/86v89426frxb)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool Mobile apps failed to load in browser user-mode and editor previews during a major outage starting 2026-06-04 15:13 UTC, resolved at 2026-06-04 19:16 UTC (4 h 2 min). Editing mobile apps and native iOS/Android use were unaffected; Retool reported implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-04 15:13 UTC: We are investigating reports that Retool Mobile apps fail to load when opened in a web browser (the in-browser "View"/user-mode preview and the editor preview button). Editing mobile apps and running them in the native iOS/Android Retool Mobile apps are unaffected.
- **identified** 2026-06-04 15:45 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-06-04 16:39 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-04 19:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-04 15:13 UTC: [Major incident: Retool Mobile apps cannot be opened in the in-browser preview](https://rewindex.com/change/ib4655ef2a644bb.md)


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Canonical: https://rewindex.com/company/retool/incidents/d8msp2myxtgf · Markdown: https://rewindex.com/company/retool/incidents/d8msp2myxtgf.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/d8msp2myxtgf · Generated 2026-10-18T10:29:19.299Z