Changes / Retool / Retool Mobile apps cannot be opened in the in-browser preview
Retool: Major incident: Retool Mobile apps cannot be opened in the in-browser preview
Summary
Retool Mobile apps failed to load in browser user-mode and editor previews during a major outage starting 2026-06-04 15:13 UTC, resolved at 2026-06-04 19:16 UTC (4 h 2 min). Editing mobile apps and native iOS/Android use were unaffected; Retool reported implementing a fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Retool Mobile apps cannot be opened in the in-browser preview
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-06-04 15:13 UTC
Before: not present
After: 2026-06-04 19:16 UTC
Before: not present
After: Classic web app, Web Application and APIs
Before: not present
After: We are investigating reports that Retool Mobile apps fail to load when opened in a web browser (the in-browser "View"/user-mode preview and the editor preview button). Editing mobile apps and running them in the native iOS/Android Retool Mobile apps are unaffected.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Retool Mobile apps cannot be opened in the in-browser preview (this change) Retool Mobile apps failed to load in browser user-mode and editor previews during a major outage starting 2026-06-04 15:13 UTC, resolved at 2026-06-04 19:16 UTC (4 h 2 min). Editing mobile apps and native iOS/Android use were unaffected; Retool reported implementing a fix. | Major incident |