Retool: Errors calling resources with Per-User authentication in Apps built with the New App Editor

Impact: majorStatus: resolvedStarted 2026-08-14 15:06 UTCResolved 2026-08-14 19:00 UTC (3.9 h)4 updatesSource: stspg.io

Summary

Retool reported a major incident causing errors when calling resources with Per-User authentication in Apps built with the New App Editor. It started at 2026-08-14 15:06 UTC and was resolved at 2026-08-14 19:00 UTC, lasting 3 h 53 min. A fix was implemented by 2026-08-14 16:36 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: New app builder

Timeline of updates

investigating2026-08-14 15:06 UTC
We are currently investigating this issue.
identified2026-08-14 15:20 UTC
The issue has been identified and a fix is being implemented.
monitoring2026-08-14 16:36 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-08-14 19:00 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Errors calling resources with Per-User authentication in Apps built with the New App Editor 2026-08-14 15:06 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON