# Retool: Errors calling resources with Per-User authentication in Apps built with the New App Editor

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-14 15:06 UTC · Resolved: 2026-08-14 19:00 UTC · Duration: 3.9 h
- Updates: 4 · Affected components: New app builder
- [Vendor status page: https://stspg.io/bs2qvfp9l7cw](https://stspg.io/bs2qvfp9l7cw)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Summary

Retool reported a major incident causing errors when calling resources with Per-User authentication in Apps built with the New App Editor. It started at 2026-08-14 15:06 UTC and was resolved at 2026-08-14 19:00 UTC, lasting 3 h 53 min. A fix was implemented by 2026-08-14 16:36 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-14 15:06 UTC: We are currently investigating this issue.
- **identified** 2026-08-14 15:20 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-08-14 16:36 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-14 19:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-14 15:06 UTC: [Major incident: Errors calling resources with Per-User authentication in Apps built with the New App Editor](https://rewindex.com/change/ie2584d1cc681bc.md)


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Canonical: https://rewindex.com/company/retool/incidents/qvxlvs5nsdkj · Markdown: https://rewindex.com/company/retool/incidents/qvxlvs5nsdkj.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/qvxlvs5nsdkj · Generated 2026-10-18T11:31:30.439Z