Changes / Retool / Errors calling resources with Per-User authentication in Apps built with the New App Editor
Retool: Major incident: Errors calling resources with Per-User authentication in Apps built with the New App Editor
Summary
Retool reported a major incident causing errors when calling resources with Per-User authentication in Apps built with the New App Editor. It started at 2026-08-14 15:06 UTC and was resolved at 2026-08-14 19:00 UTC, lasting 3 h 53 min. A fix was implemented by 2026-08-14 16:36 UTC; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Errors calling resources with Per-User authentication in Apps built with the New App Editor
Before: not present
After: major
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After: resolved
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After: 2026-08-14 15:06 UTC
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After: 2026-08-14 19:00 UTC
Before: not present
After: New app builder
Before: not present
After: We are currently investigating this issue.
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After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Errors calling resources with Per-User authentication in Apps built with the New App Editor (this change) Retool reported a major incident causing errors when calling resources with Per-User authentication in Apps built with the New App Editor. It started at 2026-08-14 15:06 UTC and was resolved at 2026-08-14 19:00 UTC, lasting 3 h 53 min. A fix was implemented by 2026-08-14 16:36 UTC; no cause was stated. | Major incident |