# Retool: Major incident: Errors calling resources with Per-User authentication in Apps built with the New App Editor

**Summary:** Retool reported a major incident causing errors when calling resources with Per-User authentication in Apps built with the New App Editor. It started at 2026-08-14 15:06 UTC and was resolved at 2026-08-14 19:00 UTC, lasting 3 h 53 min. A fix was implemented by 2026-08-14 16:36 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-14 15:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bs2qvfp9l7cw](https://stspg.io/bs2qvfp9l7cw)
- [Company: Retool](https://rewindex.com/company/retool.md)
- Versions: before (none: first archived) → after incident\_version:204/qvxlvs5nsdkj@10b231ae5c26
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors calling resources with Per-User authentication in Apps built with the New App Editor
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-14 15:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-14 19:00 UTC
```

**6. Added: Affected components**

```diff
+ New app builder
```

**7. Added: Update** (investigating) · 2026-08-14 15:06 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-08-14 15:20 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-08-14 16:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-08-14 19:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-14 15:06 UTC | Major incident: Errors calling resources with Per-User authentication in Apps built with the New App Editor (this change) | outage |

All Retool changes: [timeline](https://rewindex.com/company/retool/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ie2584d1cc681bc · Markdown: https://rewindex.com/change/ie2584d1cc681bc.md · JSON: https://rewindex.com/api/v1/changes/ie2584d1cc681bc · Generated 2026-10-18T02:55:11.624Z