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Retool: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Affected components: Resource Queries

Timeline of updates

1. investigating2026-04-21 17:16 UTC

   We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

2. investigating2026-04-21 23:39 UTC

   We are still investigating this issue.

3. identified2026-04-22 17:31 UTC

   We've identified the issue and a fix is being prepared

4. monitoring2026-04-22 22:01 UTC

   We've deployed a fix and are monitoring the results.

5. investigating2026-04-23 17:00 UTC

   We are still investigating this issue.

6. monitoring2026-04-24 02:36 UTC

   We've deployed another attempted fix and are monitoring the results.

7. monitoring2026-04-25 00:09 UTC

   We are continuing to monitor for any further issues.

8. resolved2026-04-27 14:49 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON