# Retool: [Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-21 17:16 UTC · Resolved: 2026-04-27 14:49 UTC · Duration: 6 d
- Updates: 8 · Affected components: Resource Queries
- [Vendor status page: https://stspg.io/z78z76mshgcx](https://stspg.io/z78z76mshgcx)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2026-04-21 17:16 UTC: We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
- **investigating** 2026-04-21 23:39 UTC: We are still investigating this issue.
- **identified** 2026-04-22 17:31 UTC: We've identified the issue and a fix is being prepared
- **monitoring** 2026-04-22 22:01 UTC: We've deployed a fix and are monitoring the results.
- **investigating** 2026-04-23 17:00 UTC: We are still investigating this issue.
- **monitoring** 2026-04-24 02:36 UTC: We've deployed another attempted fix and are monitoring the results.
- **monitoring** 2026-04-25 00:09 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-04-27 14:49 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/retool/incidents/gb2q3xmfx1qh · Markdown: https://rewindex.com/company/retool/incidents/gb2q3xmfx1qh.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/gb2q3xmfx1qh · Generated 2026-10-18T11:40:16.170Z