Companies / Retool / incidents

Retool: Increased Latency When Accessing Retool From Non-US Regions

Affected components: Infrastructure

Timeline of updates

1. investigating2025-09-24 11:34 UTC

   We are currently investigating reports of users being unable to access Retool from various regions outside of the US.

2. monitoring2025-09-24 12:43 UTC

   The reported latency looks to have subsided. We are monitoring for any follow-up issues.

3. resolved2025-09-24 12:57 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Retool profile · Recent Retool incidents · Markdown · JSON