# Retool: Increased Latency When Accessing Retool From Non-US Regions

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-24 11:34 UTC · Resolved: 2025-09-24 12:57 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Infrastructure
- [Vendor status page: https://stspg.io/69smw1ms6kq2](https://stspg.io/69smw1ms6kq2)
- [Company: Retool](https://rewindex.com/company/retool.md)

## Timeline of updates

- **investigating** 2025-09-24 11:34 UTC: We are currently investigating reports of users being unable to access Retool from various regions outside of the US.
- **monitoring** 2025-09-24 12:43 UTC: The reported latency looks to have subsided. We are monitoring for any follow-up issues.
- **resolved** 2025-09-24 12:57 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/retool/incidents/n4ws3fn066zl · Markdown: https://rewindex.com/company/retool/incidents/n4ws3fn066zl.md · JSON: https://rewindex.com/api/v1/companies/retool/incidents/n4ws3fn066zl · Generated 2026-10-18T12:23:31.465Z