CompaniesDialpadMonthly reportsSeptember 2023
Dialpad in September 2023: incidents, uptime and changes
11incidents posted
4labelled major or critical
97.63%free of major/critical
95.42%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 17 h 3 min, incident time 32 h 57 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 4 · Minor 7
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| [Degraded] Delay in notifications for calls and messages, real-time transcription, Ai Meetings, Ai recaps, call transfers | Major | 9.2 h | resolved | 09-06 | |
| Issue with Custom Embedded CTI - Mini Dialer | Major | 1.8 h | resolved | 09-15 | |
| Degraded performance for Digital contact center in us-east | Major | 2.7 h | resolved | 09-21 | |
| SMS delivery failures in United States/Canada | Major | 3.4 h | resolved | 09-28 |
Other incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| The Help Center is down for scheduled maintenance. Please use "https://dialpad.us.document360.io" to access Help Center content. | Minor | 50 min | resolved | 09-02 | |
| Department calls are experiencing ring duration issue | Minor | 8.6 h | resolved | 09-05 | |
| Chat and incoming call notifications suffering from delays | Minor | 22 min | resolved | 09-05 | |
| Chat and incoming call notifications suffering from delays | Minor | 3.2 h | resolved | 09-05 | |
| Delay in notifications for calls and messages, real-time transcription, Ai Meetings, Ai recaps, call transfers | Minor | 1.0 h | resolved | 09-07 | |
| [Degraded] Live dashboards, wallboard and coaching hub data not loading | Minor | 1.4 h | resolved | 09-08 | |
| Degraded service for Active calls, Messages and Contact Center (+ Analytics) | Minor | 32 min | resolved | 09-21 |
Maintenance 2
Cite this
Dialpad posted 11 status incidents in September 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Dialpad in September 2023
- Vendor
- Dialpad
- Date
- URL
- https://rewindex.com/company/dialpad/2023/09