# Dialpad in September 2023: incidents, uptime and changes

> Dialpad in September 2023: 11 incidents on its status page (4 major or critical), 97.63% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Dialpad’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/dialpad/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 11 (major/critical: 4) · Maintenance: 2
- By vendor impact label: major 4, minor 7
- Uptime (vendor-reported): 97.63% free of major/critical incidents, 95.42% free of any incident; outage time 17 h 3 min, incident time 32 h 57 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/dialpad/2023/08.md) · Next: [October 2023](https://rewindex.com/company/dialpad/2023/10.md) · [All months](https://rewindex.com/company/dialpad/reports.md) · [Dialpad](https://rewindex.com/company/dialpad.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Degraded\] Delay in notifications for calls and messages, real-time transcription, Ai Meetings, Ai recaps, call transfers](https://rewindex.com/company/dialpad/incidents/xdhwf6xdh369.md) | major | 2023-09-06 14:30 UTC | 2023-09-06 23:41 UTC | 9.2 h | resolved |
| [Issue with Custom Embedded CTI - Mini Dialer](https://rewindex.com/company/dialpad/incidents/6d3hlvtp4hsn.md) | major | 2023-09-15 17:14 UTC | 2023-09-15 19:00 UTC | 1.8 h | resolved |
| [Degraded performance for Digital contact center in us-east](https://rewindex.com/company/dialpad/incidents/00pjb6dx716n.md) | major | 2023-09-21 15:04 UTC | 2023-09-21 17:46 UTC | 2.7 h | resolved |
| [SMS delivery failures in United States/Canada](https://rewindex.com/company/dialpad/incidents/hh39jk530v7c.md) | major | 2023-09-28 20:07 UTC | 2023-09-28 23:31 UTC | 3.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [The Help Center is down for scheduled maintenance. Please use "https://dialpad.us.document360.io" to access Help Center content.](https://rewindex.com/company/dialpad/incidents/96qk9x4qp5m4.md) | minor | 2023-09-02 07:37 UTC | 2023-09-02 08:27 UTC | 50 min | resolved |
| [Department calls are experiencing ring duration issue](https://rewindex.com/company/dialpad/incidents/hqpyk6rxyl68.md) | minor | 2023-09-05 09:03 UTC | 2023-09-05 17:40 UTC | 8.6 h | resolved |
| [Chat and incoming call notifications suffering from delays](https://rewindex.com/company/dialpad/incidents/8mdzdmswj8mb.md) | minor | 2023-09-05 21:28 UTC | 2023-09-05 21:50 UTC | 22 min | resolved |
| [Chat and incoming call notifications suffering from delays](https://rewindex.com/company/dialpad/incidents/tc7pw4kk44b5.md) | minor | 2023-09-05 21:59 UTC | 2023-09-06 01:10 UTC | 3.2 h | resolved |
| [\[Degraded\] Delay in notifications for calls and messages, real-time transcription, Ai Meetings, Ai recaps, call transfers](https://rewindex.com/company/dialpad/incidents/xdhwf6xdh369.md) | major | 2023-09-06 14:30 UTC | 2023-09-06 23:41 UTC | 9.2 h | resolved |
| [Delay in notifications for calls and messages, real-time transcription, Ai Meetings, Ai recaps, call transfers](https://rewindex.com/company/dialpad/incidents/8wj2lv58ybf7.md) | minor | 2023-09-07 14:30 UTC | 2023-09-07 15:30 UTC | 1.0 h | resolved |
| [\[Degraded\] Live dashboards, wallboard and coaching hub data not loading](https://rewindex.com/company/dialpad/incidents/y6ftxq1z711h.md) | minor | 2023-09-08 02:14 UTC | 2023-09-08 03:36 UTC | 1.4 h | resolved |
| [Issue with Custom Embedded CTI - Mini Dialer](https://rewindex.com/company/dialpad/incidents/6d3hlvtp4hsn.md) | major | 2023-09-15 17:14 UTC | 2023-09-15 19:00 UTC | 1.8 h | resolved |
| [Degraded performance for Digital contact center in us-east](https://rewindex.com/company/dialpad/incidents/00pjb6dx716n.md) | major | 2023-09-21 15:04 UTC | 2023-09-21 17:46 UTC | 2.7 h | resolved |
| [Degraded service for Active calls, Messages and Contact Center (+ Analytics)](https://rewindex.com/company/dialpad/incidents/k3m113qcbrsm.md) | minor | 2023-09-21 21:09 UTC | 2023-09-21 21:41 UTC | 32 min | resolved |
| [SMS delivery failures in United States/Canada](https://rewindex.com/company/dialpad/incidents/hh39jk530v7c.md) | major | 2023-09-28 20:07 UTC | 2023-09-28 23:31 UTC | 3.4 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Unplanned maintenance scheduled for Notification Services](https://rewindex.com/company/dialpad/incidents/v7w7q9c6wm6v.md) | maintenance | 2023-09-09 04:00 UTC | 2023-09-09 06:01 UTC | 2.0 h | resolved |
| [\[Scheduled\] Unplanned maintenance scheduled for Notification Services](https://rewindex.com/company/dialpad/incidents/pyzwnqgb6tjk.md) | maintenance | 2023-09-11 04:00 UTC | 2023-09-11 06:01 UTC | 2.0 h | resolved |

## Cite this

Dialpad posted 11 status incidents in September 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/dialpad/2023/09
- Citation: Dialpad, “Dialpad in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/2023/09 (CC BY 4.0).
- Markdown link: `[Dialpad: Dialpad in September 2023 (2023-09-01)](https://rewindex.com/company/dialpad/2023/09)`


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Canonical: https://rewindex.com/company/dialpad/2023/09 · Markdown: https://rewindex.com/company/dialpad/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:35.673Z