Outages by daySeptember 5, 2023

Outages on September 5, 2023

UTC day 2023-09-05 (Sep 5, 2023, 00:00 to Sep 5, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

57incidents started

15labelled major or critical

37vendors with a new incident

8still open from earlier days

By vendor label: Critical 5 · Major 10 · Minor 30 · No impact listed 12 · 10 maintenance

Incidents started this day 57

Vendor	Incident	Impact	Started	Resolved	Status
Flagsmith	Core API is not responding	Critical	12:01	12:01 (0 min)	postmortem
Lattice	Lattice Service Disruption	Critical	15:50	16:29 (39 min)	resolved
InfluxData (InfluxDB Cloud)	Writes are down for InfluxDB 3 users in Eu-central, us-east-1 and us-east-2, and this is affecting only IOx users	Critical	17:57	18:36 (39 min)	resolved
Aircall	Call Button Grayed Out, Unable to Place Calls	Critical	21:06	21:43 (37 min)	resolved
Pusher	MT1 Elevated Errors	Critical	21:11	23:03 (1.9 h)	resolved
Mattermost	Incident with Community	Major	04:12	07:45 (3.5 h)	resolved
Sinch	Delivery Issue DigiMobil - ES	Major	09:49	12:01 (2.2 h)	resolved
Sanity	Global API CDN unavailable for 30 minutes	Major	11:59	12:26 (27 min)	resolved
Tabnine	Tabnine App website is not working properly	Major	12:50	15:55 (3.1 h)	resolved
Close	Elevated Error Rate	Major	16:08	17:04 (56 min)	postmortem
GitHub Copilot	Incident with Actions, Pages, Pull Requests, Codespaces, API Requests, Issues, Webhooks and Packages	Major	16:30	17:01 (31 min)	resolved
GitHub	Incident with Actions, Pages, Pull Requests, Codespaces, API Requests, Issues, Webhooks and Packages	Major	16:30	17:01 (31 min)	resolved
Matillion	Hub: Users may be experiencing intermittent issues logging into Matillion Hub	Major	17:02	17:29 (27 min)	resolved
Gorgias	Performance degradation causing partial outage	Major	22:13	Sep 6, 2023, 05:16 (7.0 h)	resolved
Snowflake	AWS - US West (Oregon): INC0091594	Major	23:00	Sep 6, 2023, 05:05 (6.1 h)	resolved
Vonage	Philippines SMS - Delivery Degradation towards Globe Telecom	Minor	03:09	05:31 (2.4 h)	resolved
GitHub Copilot	Incident with Actions	Minor	03:18	03:27 (9 min)	resolved
GitHub	Incident with Actions	Minor	03:18	03:27 (9 min)	resolved
Vonage	Indonesia SMS - Delivery degradation towards XL Network	Minor	03:26	05:51 (2.4 h)	resolved
Twilio	SMS Delivery Delay to XL Axiata Network in Indonesia	Minor	03:55	06:44 (2.8 h)	resolved
GitHub Copilot	Incident with API Requests, Pull Requests and Actions	Minor	04:17	05:10 (53 min)	resolved
GitHub	Incident with API Requests, Pull Requests and Actions	Minor	04:17	05:10 (53 min)	resolved
GitHub Copilot	Incident with Git Operations and Actions	Minor	06:59	14:19 (7.3 h)	resolved
GitHub	Incident with Git Operations and Actions	Minor	06:59	14:19 (7.3 h)	resolved
Dialpad	Department calls are experiencing ring duration issue	Minor	09:03	17:40 (8.6 h)	resolved
Speechmatics	Batch SaaS - job processing regression and version rollback	Minor	09:23	09:23 (0 min)	resolved
Twilio	SMS Delivery Delays To Orange Network In Cameroon	Minor	10:36	Sep 7, 2023, 03:38 (41 h)	resolved
Scaleway	[BareMetal] - Network operation are not available on Dedibox servers and Elastic Metal	Minor	10:37	Sep 21, 2023, 12:13 (16 d)	resolved
Xero	Global: Xero - Some customers experiencing performance issues	Minor	10:42	12:04 (1.4 h)	resolved
Wix	RESOLVED: Reduced performance for Velo by Wix in the EU region	Minor	14:15	14:46 (31 min)	resolved
Sinch	Delivery Issue Brazil - Claro	Minor	15:27	Sep 6, 2023, 04:34 (13 h)	resolved
Scaleway	[TEM]- Microsoft Blacklist	Minor	16:50	Sep 21, 2023, 13:42 (16 d)	resolved
BigCommerce	Error loading apps in control panel	Minor	16:52	17:23 (31 min)	resolved
Sinch	Delivery Issue Pakistan - Jazz	Minor	17:12	17:43 (31 min)	resolved
New Relic	Trace UI Errors in US and EU Regions	Minor	18:08	18:37 (29 min)	resolved
Vanta	Page Timeout Errors	Minor	18:24	19:24 (1.0 h)	resolved
Sinch	Delivery Issue Congo (DRC) - Africell	Minor	19:46	23:30 (3.7 h)	resolved
Twilio	MMS Delivery Delays to T-Mobile in the US From a Subset of Long Codes	Minor	20:06	Sep 6, 2023, 10:28 (14 h)	resolved
Mapbox	Missing or incorrect road closure data for Traffic V1 API and Matrix API	Minor	21:00	23:59 (3.0 h)	resolved
Dialpad	Chat and incoming call notifications suffering from delays	Minor	21:28	21:50 (22 min)	resolved
Dialpad	Chat and incoming call notifications suffering from delays	Minor	21:59	Sep 6, 2023, 01:10 (3.2 h)	resolved
Bunny.net	Optimizer processing delays	Minor	22:11	22:59 (48 min)	resolved
Monday.com	Investigating issues with our login flow.	Minor	22:27	23:00 (33 min)	resolved
Twilio	Unauthorized Sessions Will Encounter an Endless Spinner	Minor	22:35	Sep 6, 2023, 00:24 (1.8 h)	resolved
Gusto	Customers may be experiencing slowness in their Gusto accounts.	Minor	22:51	Sep 6, 2023, 00:12 (1.4 h)	resolved
Coralogix	Customers on EU (Ireland) experience delay with metrics processing	No impact listed	09:57	11:33 (1.6 h)	resolved
Hotjar	Issue with plans	No impact listed	11:46	15:13 (3.5 h)	resolved
Mailgun	Sending Delays in US region	No impact listed	12:16	13:13 (57 min)	resolved
Xero	Global: Errors when making subscription changes	No impact listed	13:20	Sep 6, 2023, 00:16 (11 h)	resolved
Mixpanel	Temporary Data Ingestion Delay	No impact listed	13:34	Sep 6, 2023, 00:15 (11 h)	resolved
Xero	Global: Expenses - Unable to pay approved expenses	No impact listed	13:54	16:33 (2.6 h)	resolved
v0	GitHub Webhooks	No impact listed	16:52	17:16 (24 min)	resolved
Vercel	GitHub Webhooks	No impact listed	16:52	17:16 (24 min)	resolved
MongoDB Atlas	MongoDB Atlas Serverless: some serverless instances are not accessible in GCP US Central and AWS US East 1	No impact listed	20:00	20:00 (0 min)	resolved
Twilio	SSL Link Redirection Latency	No impact listed	20:04	20:21 (17 min)	resolved
Twilio	Elevated Number of 5XX Errors on the Creation and Validation of Verifications	No impact listed	21:44	21:44 (0 min)	resolved
Heap	Temporary Degraded Query Performance	No impact listed	21:50	Sep 6, 2023, 14:14 (16 h)	resolved

Still open from earlier days 8

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Intermittent UK Calling Incident	Major	Aug 30, 2023, 17:45	Sep 11, 2023, 19:53 (12 d)	resolved
Retool	Single managed_db instance shard unavailable	Major	Sep 4, 2023, 15:26	Sep 7, 2023, 15:11 (3 d)	resolved
Canva	Some iOS users may experience slow loading in Canva pages and designs	Minor	Aug 30, 2023, 01:50	03:04 (6 d)	resolved
DigitalOcean	Subsea Fiber Faults	Minor	Aug 30, 2023, 23:27	Sep 12, 2023, 15:41 (13 d)	resolved
Twilio	SMS Delivery Delays and Failures to Movicel Network in Angola	Minor	Sep 2, 2023, 00:29	13:47 (4 d)	resolved
Scaleway	[Live Chat]- live chat unavailability	Minor	Sep 2, 2023, 12:19	09:18 (3 d)	resolved
Sinch	Delivery Issue Brazil - Claro	Minor	Sep 4, 2023, 17:30	06:13 (13 h)	resolved
Vonage	Brazil SMS - Latency affecting Claro Brazil delivery receipts	Minor	Sep 4, 2023, 18:18	05:12 (11 h)	resolved

Maintenance 10

Vendor	Incident	Impact	Started	Resolved	Status
crates.io	[Scheduled] crates.io database maintenance	Maintenance	00:57	01:28 (31 min)	resolved
Vonage	[Scheduled] El Salvador SMS - Maintenance affecting Tigo El Salvador	Maintenance	05:00	11:00 (6.0 h)	resolved
Wiz	[Scheduled] Database upgrade (EU2)	Maintenance	07:00	08:13 (1.2 h)	resolved
Vonage	[Scheduled] Database Maintenance	Maintenance	10:00	12:00 (2.0 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Maintenance - BT	Maintenance	15:01	Sep 6, 2023, 08:00 (17 h)	resolved
Twilio	[Scheduled] Belgium SMS Carrier Maintenance - VOOmobile	Maintenance	20:00	Sep 6, 2023, 01:30 (5.5 h)	resolved
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - EE	Maintenance	21:00	Sep 6, 2023, 04:01 (7.0 h)	resolved
Twilio	[Scheduled] Italy Account Security Carrier Partner Maintenance - Wind (Tre)	Maintenance	21:00	23:00 (2.0 h)	resolved
SparkPost	[Scheduled] Sending Domains API - US region	Maintenance	23:00	23:35 (35 min)	resolved
Dropbox	[Scheduled] Scheduled maintenance	Maintenance	23:00	Sep 6, 2023, 00:01 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Flagsmith, Lattice, InfluxData (InfluxDB Cloud), Aircall, Pusher, Mattermost, Sinch, Sanity, Tabnine, Close, GitHub Copilot, GitHub.

Cite this

57 vendor-reported incidents started on 2023-09-05 (UTC) across 37 vendors, 15 labelled major or critical by the vendor.

Title: Outages on September 5, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-09-05 00:00 UTC
URL: https://rewindex.com/outages/2023-09-05

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