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Keeper: SMS 2FA delivery in the US data center

Impact: minorStatus: resolvedStarted Resolved (1.8 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: End-User Client Applications - Keeper Desktop AppKeeper Desktop AppKeeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Admin Console (US)End-User Client Applications - Keeper AndroidKeeper AndroidEnd-User Client Applications - Keeper iOSKeeper iOSKeeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)

Timeline of updates

  1. investigating

    We are investigating SMS 2FA delivery in the US data center

  2. identified

    SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.

  3. identified

    SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.

  4. resolved

    Amazon AWS has resolved their SMS delivery issue to Verizon customers.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON