# Keeper: SMS 2FA delivery in the US data center

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-28 19:26 UTC · Resolved: 2023-09-28 21:13 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: End-User Client Applications - Keeper Desktop App, Keeper Desktop App, Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), End-User Client Applications - Keeper Android, Keeper Android, End-User Client Applications - Keeper iOS, Keeper iOS, Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/13d0wyj8k6qb](https://stspg.io/13d0wyj8k6qb)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Timeline of updates

- **investigating** 2023-09-28 19:06 UTC: We are investigating SMS 2FA delivery in the US data center
- **identified** 2023-09-28 19:26 UTC: SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.
- **identified** 2023-09-28 19:41 UTC: SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.
- **resolved** 2023-09-28 21:13 UTC: Amazon AWS has resolved their SMS delivery issue to Verizon customers.


---
Canonical: https://rewindex.com/company/keeper/incidents/x9swln6qq222 · Markdown: https://rewindex.com/company/keeper/incidents/x9swln6qq222.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/x9swln6qq222 · Generated 2026-10-18T12:37:03.458Z