Companies / devtools
Mux
371incidents since 2016-10-04
89major or critical
5in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated errors on Direct Uploads Mux reported a major Mux Video - VOD incident affecting Direct Uploads, thumbnails, gifs, subtitles and storyboards; some customers experienced failures creating or uploading to direct upload URLs. It started at 2026-10-05 19:44 UTC and lasted 3 h 3 min, resolving at 2026-10-05 22:47 UTC after a fix was implemented and monitored. | Major incident | |
| Critical incident: video live and playback issues Mux reported a critical incident affecting Mux Video - Live and Mux Video - VOD ingestion and playback, from 2026-07-15 19:13 UTC to 2026-07-16 17:07 UTC (21 h 53 min). A cloud infrastructure disruption in one availability zone affected some traffic; rerouting mitigated all customer impact by 07-16 00:21 UTC. | Major incident | |
| Major incident: Video Playback Issues Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC. | Major incident | |
| Major incident: Live Stream Disruptions Mux reported a major disruption to Mux Video - Live, with some viewers experiencing dropped or interrupted live streams. The incident started at 2026-07-08 17:29 UTC and was resolved at 2026-07-09 14:02 UTC, lasting 20 h 32 min. Mux identified an underlying infrastructure issue and implemented a fix before monitoring results. | Major incident | |
| Major incident: Mux Data beacon collection issues Mux reported a major Mux Data - Data Collection incident starting 2026-07-01 22:35 UTC, resolved 2026-07-02 01:13 UTC (2 h 37 min). View session data was delayed for a subset of customers between 22:12 UTC - 22:44 UTC, with no data loss. A fix was implemented. | Major incident | |
| Major incident: Increased error in Video Live and VOD Mux reported a major incident affecting Live and VOD delivery in Europe regions, starting 2026-06-18 10:16 UTC and resolved at 2026-06-18 13:18 UTC (3 h 2 min). Mux identified an issue with a CDN provider and said delivery returned to normal, with the actual impacted window reported as 9:30 - 10:30 UTC. | Major incident | |
| Major incident: Elevated errors in Mux Data dashboard and API Mux reported a major incident causing elevated errors in the Mux Data dashboard and API from 2026-06-10 14:04 UTC to 2026-06-10 18:58 UTC, lasting 4 h 53 min. A fix was implemented by 16:11 UTC, and the incident was resolved. | Major incident | |
| Major incident: Increased re-buffering and errors for some assets and live streams Mux reported a major degradation affecting Mux Video - Live and Mux Video - VOD: some streams and on-demand assets had increased startup times, re-buffering, and playback errors from 429 errors. It started at 2026-04-22 18:10 UTC and was resolved at 2026-04-22 19:46 UTC, lasting 1 h 36 min; Mux reported implementing a fix. | Major incident | |
| Major incident: video clips audio loss Mux Video - VOD had major audio loss affecting some clips using "basic" or "premium" video_quality, caused by an encoding-change metadata mismatch. It started 2026-03-06 22:57 UTC and was resolved 2026-03-07 01:57 UTC (3 h 0 min); new clips work, but affected clips require re-creation from original assets to restore audio. | Major incident | |
| Major incident: Direct upload failures and playback failures for some customers Mux reported a major Mux Video - VOD outage affecting direct uploads and causing a low number of playback failures for some customers; URL based ingest was unaffected. It started at 2026-02-23 14:28 UTC and lasted 1 h 29 min, resolving at 2026-02-23 15:57 UTC. Mux reported implementing a fix at 14:47 UTC. | Major incident |
Full Mux change timeline, with diffs →
Status incident history
Mux status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2016 | 5 | 0 |
| 2017 | 26 | 0 |
| 2018 | 30 | 9 |
| 2019 | 25 | 9 |
| 2020 | 58 | 21 |
| 2021 | 35 | 11 |
| 2022 | 42 | 4 |
| 2023 | 47 | 5 |
| 2024 | 33 | 9 |
| 2025 | 35 | 11 |
| 2026 | 35 | 10 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | major | 1 |
| 2023-10 | minor | 6 |
| 2023-11 | major | 1 |
| 2023-11 | minor | 3 |
| 2023-12 | minor | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 3 |
| 2024-02 | major | 2 |
| 2024-02 | minor | 2 |
| 2024-02 | none | 1 |
| 2024-03 | minor | 3 |
| 2024-03 | none | 1 |
| 2024-04 | major | 1 |
| 2024-04 | minor | 2 |
| 2024-05 | major | 1 |
| 2024-05 | minor | 1 |
| 2024-05 | none | 1 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 1 |
| 2024-06 | none | 1 |
| 2024-07 | major | 1 |
| 2024-07 | none | 1 |
| 2024-08 | major | 1 |
| 2024-09 | none | 1 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2024-10 | none | 1 |
| 2024-11 | minor | 3 |
| 2024-12 | minor | 1 |
| 2025-02 | minor | 1 |
| 2025-02 | none | 1 |
| 2025-03 | minor | 3 |
| 2025-05 | minor | 3 |
| 2025-06 | critical | 2 |
| 2025-06 | major | 1 |
| 2025-06 | minor | 4 |
| 2025-07 | major | 1 |
| 2025-07 | minor | 2 |
| 2025-07 | none | 1 |
| 2025-08 | major | 2 |
| 2025-08 | minor | 1 |
| 2025-09 | major | 3 |
| 2025-09 | minor | 1 |
| 2025-10 | critical | 1 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 3 |
| 2025-10 | none | 1 |
| 2025-11 | minor | 1 |
| 2025-12 | minor | 2 |
| 2026-01 | minor | 3 |
| 2026-01 | none | 1 |
| 2026-02 | major | 1 |
| 2026-02 | minor | 2 |
| 2026-03 | major | 1 |
| 2026-03 | minor | 1 |
| 2026-04 | major | 1 |
| 2026-04 | minor | 5 |
| 2026-05 | minor | 5 |
| 2026-05 | none | 1 |
| 2026-06 | major | 2 |
| 2026-06 | minor | 2 |
| 2026-07 | critical | 1 |
| 2026-07 | major | 3 |
| 2026-07 | minor | 2 |
| 2026-08 | none | 1 |
| 2026-09 | minor | 1 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 1 |
Silent edits
No silent edits or deletions detected for Mux yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | mux.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | mux.com/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | mux.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.mux.com | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 371 incidents. Full list: last 90 days · JSON · Markdown