Mux: Increased errors in playback

Impact: majorStatus: resolvedStarted 2025-09-18 16:37 UTCResolved 2025-09-18 19:46 UTC (3.1 h)5 updatesSource: stspg.io

Summary

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with increased playback and thumbnail errors in one region. It started at 2025-09-18 16:37 UTC and was resolved at 2025-09-18 19:46 UTC, lasting 3 h 9 min; a fix was implemented at 17:23 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Mux Video - VODMux Video - Live

Timeline of updates

investigating2025-09-18 16:37 UTC
We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.
identified2025-09-18 17:08 UTC
The issue has been identified and a fix is being implemented.
monitoring2025-09-18 17:23 UTC
A fix has been implemented and we are monitoring the results.
monitoring2025-09-18 17:40 UTC
We are continuing to monitor for any further issues.
resolved2025-09-18 19:46 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Increased errors in playback 2025-09-18 16:37 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON