Changes / Mux / Increased errors in playback
Mux: Major incident: Increased errors in playback
Summary
Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with increased playback and thumbnail errors in one region. It started at 2025-09-18 16:37 UTC and was resolved at 2025-09-18 19:46 UTC, lasting 3 h 9 min; a fix was implemented at 17:23 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Increased errors in playback
Before: not present
After: major
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After: resolved
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After: 2025-09-18 16:37 UTC
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After: 2025-09-18 19:46 UTC
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After: Mux Video - Live, Mux Video - VOD
Before: not present
After: We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.
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After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased errors in playback (this change) Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with increased playback and thumbnail errors in one region. It started at 2025-09-18 16:37 UTC and was resolved at 2025-09-18 19:46 UTC, lasting 3 h 9 min; a fix was implemented at 17:23 UTC. | Major incident |