# Mux: Increased errors in playback

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-18 16:37 UTC · Resolved: 2025-09-18 19:46 UTC · Duration: 3.1 h
- Updates: 5 · Affected components: Mux Video - VOD, Mux Video - Live
- [Vendor status page: https://stspg.io/wpcjvf6wr0jy](https://stspg.io/wpcjvf6wr0jy)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with increased playback and thumbnail errors in one region. It started at 2025-09-18 16:37 UTC and was resolved at 2025-09-18 19:46 UTC, lasting 3 h 9 min; a fix was implemented at 17:23 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-18 16:37 UTC: We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.
- **identified** 2025-09-18 17:08 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-09-18 17:23 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-09-18 17:40 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-09-18 19:46 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-18 16:37 UTC: [Major incident: Increased errors in playback](https://rewindex.com/change/i2e51e0a31f8c33.md)


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Canonical: https://rewindex.com/company/mux/incidents/986d16crzxts · Markdown: https://rewindex.com/company/mux/incidents/986d16crzxts.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/986d16crzxts · Generated 2026-10-18T12:32:12.948Z