Mux: Degraded VOD playback
Affected components: Mux Video - VOD
Timeline of updates
- investigating
We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
- identified
The issue has been identified and a fix is being implemented.
- monitoring
A fix has been implemented and we are monitoring the results.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
- Major incident: Degraded VOD playback
- Incident updated: Degraded VOD playback
- Incident updated: Degraded VOD playback
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).