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ChangesMuxDegraded VOD playback

Mux: Major incident: Degraded VOD playback

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Mux removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Degraded VOD playback
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: identified
AddedStart time#4
Before: not present
After: 2026-10-21 21:30 UTC
AddedAffected components#5
Before: not present
After: Mux Video - VOD
AddedUpdateinvestigating#6
Before: not present
After: We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
AddedUpdateidentified#7
Before: not present
After: The issue has been identified and a fix is being implemented.

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History of this incident

YesterdayWednesday, October 21Wed, Oct 21

3 incident changes

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