# Mux: Major incident: Degraded VOD playback

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-21 21:30 UTC · Detected: 2026-10-21 21:33 UTC
- [Source: https://stspg.io/zxf8wpl4p29y](https://stspg.io/zxf8wpl4p29y)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/2qttcdfb5zb2@4923782cba60
- Change 1 of 3 for this incident

Incident page (full timeline): [Degraded VOD playback](https://rewindex.com/company/mux/incidents/2qttcdfb5zb2.md)
## What changed

**1. Added: Title**

```diff
+ Degraded VOD playback
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-10-21 21:30 UTC
```

**5. Added: Affected components**

```diff
+ Mux Video - VOD
```

**6. Added: Update** (investigating) · 2026-10-21 21:30 UTC

```diff
+ We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
```

**7. Added: Update** (identified) · 2026-10-21 21:31 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-21 21:30 UTC | Major incident: Degraded VOD playback (this change) | major |
| 2026-10-21 21:43 UTC | [Incident updated: Degraded VOD playback](https://rewindex.com/change/r71f1c7b9b9b649.md) |  |
| 2026-10-21 22:13 UTC | [Incident updated: Degraded VOD playback](https://rewindex.com/change/r0a365a189df8e8.md) |  |

Next: [change](https://rewindex.com/change/r71f1c7b9b9b649.md) · All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idc5019a7516b17 · Markdown: https://rewindex.com/change/idc5019a7516b17.md · JSON: https://rewindex.com/api/v1/changes/idc5019a7516b17 · Generated 2026-10-22T01:29:18.058Z