# Mux: Degraded VOD playback

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-21 21:30 UTC · Resolved: 2026-10-21 22:04 UTC · Duration: 34 min
- Updates: 5 · Affected components: Mux Video - VOD
- [Vendor status page: https://stspg.io/zxf8wpl4p29y](https://stspg.io/zxf8wpl4p29y)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-10-21 21:30 UTC: We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.
- **identified** 2026-10-21 21:31 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-10-21 21:40 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-10-21 21:40 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-10-21 22:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-21 21:30 UTC: [Major incident: Degraded VOD playback](https://rewindex.com/change/idc5019a7516b17.md)
- 2026-10-21 21:43 UTC: [Incident updated: Degraded VOD playback](https://rewindex.com/change/r71f1c7b9b9b649.md)
- 2026-10-21 22:13 UTC: [Incident updated: Degraded VOD playback](https://rewindex.com/change/r0a365a189df8e8.md)


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Canonical: https://rewindex.com/company/mux/incidents/2qttcdfb5zb2 · Markdown: https://rewindex.com/company/mux/incidents/2qttcdfb5zb2.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/2qttcdfb5zb2 · Generated 2026-10-22T00:32:11.434Z