Mux: Delayed video ingest and webhook delivery for some customers

Impact: minorStatus: resolvedStarted 2026-02-24 20:06 UTCResolved 2026-02-25 00:32 UTC (4.4 h)4 updatesSource: stspg.io

Affected components: Mux Video - VOD

Timeline of updates

investigating2026-02-24 20:06 UTC
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
identified2026-02-24 20:37 UTC
Our teams identified the cause of the delays and are actively working on recovery.
monitoring2026-02-24 21:08 UTC
Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.
resolved2026-02-25 00:32 UTC
After monitoring the fix we have confirmed full resolution.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON