# Mux: Delayed video ingest and webhook delivery for some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-24 20:06 UTC · Resolved: 2026-02-25 00:32 UTC · Duration: 4.4 h
- Updates: 4 · Affected components: Mux Video - VOD
- [Vendor status page: https://stspg.io/gn2lcwxcm96g](https://stspg.io/gn2lcwxcm96g)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-02-24 20:06 UTC: We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
- **identified** 2026-02-24 20:37 UTC: Our teams identified the cause of the delays and are actively working on recovery.
- **monitoring** 2026-02-24 21:08 UTC: Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.
- **resolved** 2026-02-25 00:32 UTC: After monitoring the fix we have confirmed full resolution.


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Canonical: https://rewindex.com/company/mux/incidents/bc5bjj16mmr7 · Markdown: https://rewindex.com/company/mux/incidents/bc5bjj16mmr7.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/bc5bjj16mmr7 · Generated 2026-10-18T11:39:59.971Z