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CompaniesMuxIncidents

Mux: Elevated Mux Video Errors

CriticalStatus: resolvededitedStarted Resolved (2.2 h)6 updatesstatus.mux.com (opens in new tab)

Affected components: Mux DashboardMux Data - Data CollectionMux Video - LiveMux Video - VOD

Timeline of updates

  1. investigating

    We are seeing errors across Mux Video and are investigating

  2. investigating

    Mux Data Collection is also delayed. Continuing to investigate.

  3. identified

    The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.

  4. identified

    Data collection, streaming, and alerting was delayed during that window.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Rewindex captured a newer version after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on status.mux.com (opens in new tab).

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