# Mux: Elevated Mux Video Errors

> Mux status incident “Elevated Mux Video Errors” on 2026-10-28: impact critical (vendor’s label), 2.2 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mux/incidents/7bz7w4zhq7hw
Last updated: 2026-10-29T09:42:02Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-10-28 23:52 UTC · Resolved: 2026-10-29 02:05 UTC · Duration: 2.2 h
- Updates: 6 · Affected components: Mux Dashboard, Mux Data - Data Collection, Mux Video - Live, Mux Video - VOD
- [Vendor status page: https://status.mux.com/incidents/7bz7w4zhq7hw](https://status.mux.com/incidents/7bz7w4zhq7hw)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-10-28 23:42 UTC: We are seeing errors across Mux Video and are investigating
- **investigating** 2026-10-28 23:52 UTC: Mux Data Collection is also delayed. Continuing to investigate.
- **identified** 2026-10-29 00:14 UTC: The issue has been identified and we are seeing signs of recovery. This issue occurred between 23:29 and 00:01 UTC. Video playback and ingest was unavailable at during this time.
- **identified** 2026-10-29 00:18 UTC: Data collection, streaming, and alerting was delayed during that window.
- **monitoring** 2026-10-29 00:47 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-29 02:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-28 23:52 UTC: [Critical incident: Elevated Mux Video Errors](https://rewindex.com/change/i6cff13d94d5fa6.md)
- 2026-10-29 00:23 UTC: [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/r9b34269ba9baa0.md)
- 2026-10-29 01:04 UTC: [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/rbceea657041248.md)
- 2026-10-29 03:44 UTC: [Incident updated: Elevated Mux Video Errors](https://rewindex.com/change/raf0a4a522af3fe.md)


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Canonical: https://rewindex.com/company/mux/incidents/7bz7w4zhq7hw · Markdown: https://rewindex.com/company/mux/incidents/7bz7w4zhq7hw.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/7bz7w4zhq7hw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T09:42:02.515Z