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Mux: Increased error rates for video ingest and playback for on-demand assets

Impact: criticalStatus: resolvedStarted Resolved (2.1 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Mux reported a critical incident affecting Mux Video - VOD, with increased error rates for on-demand video ingest and playback. It started at 2025-10-03 12:55 UTC and was resolved at 2025-10-03 15:02 UTC, lasting 2 h 6 min. A fix was implemented at 2025-10-03 14:27 UTC; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Mux Video - VOD

Timeline of updates

  1. investigating

    We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.

  2. identified

    We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.

  3. identified

    We are continuing to work on a fix for this issue.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON