# Mux: Increased error rates for video ingest and playback for on-demand assets

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-03 12:55 UTC · Resolved: 2025-10-03 15:02 UTC · Duration: 2.1 h
- Updates: 5 · Affected components: Mux Video - VOD
- [Vendor status page: https://stspg.io/8nxxddsv35b8](https://stspg.io/8nxxddsv35b8)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a critical incident affecting Mux Video - VOD, with increased error rates for on-demand video ingest and playback. It started at 2025-10-03 12:55 UTC and was resolved at 2025-10-03 15:02 UTC, lasting 2 h 6 min. A fix was implemented at 2025-10-03 14:27 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-03 12:55 UTC: We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.
- **identified** 2025-10-03 13:24 UTC: We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.
- **identified** 2025-10-03 14:11 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-10-03 14:27 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-03 15:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-03 12:55 UTC: [Critical incident: Increased error rates for video ingest and playback for on-demand assets](https://rewindex.com/change/i879f0cdcda630f.md)


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Canonical: https://rewindex.com/company/mux/incidents/7236bfcx5hs1 · Markdown: https://rewindex.com/company/mux/incidents/7236bfcx5hs1.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/7236bfcx5hs1 · Generated 2026-10-18T10:32:09.677Z