Changes / Mux / Increased error rates for video ingest and playback for on-demand assets
Mux: Critical incident: Increased error rates for video ingest and playback for on-demand assets
Summary
Mux reported a critical incident affecting Mux Video - VOD, with increased error rates for on-demand video ingest and playback. It started at 2025-10-03 12:55 UTC and was resolved at 2025-10-03 15:02 UTC, lasting 2 h 6 min. A fix was implemented at 2025-10-03 14:27 UTC; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Increased error rates for video ingest and playback for on-demand assets
Before: not present
After: critical
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After: resolved
Before: not present
After: 2025-10-03 12:55 UTC
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After: 2025-10-03 15:02 UTC
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After: Mux Video - VOD
Before: not present
After: We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.
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After: We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.
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After: We are continuing to work on a fix for this issue.
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After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Increased error rates for video ingest and playback for on-demand assets (this change) Mux reported a critical incident affecting Mux Video - VOD, with increased error rates for on-demand video ingest and playback. It started at 2025-10-03 12:55 UTC and was resolved at 2025-10-03 15:02 UTC, lasting 2 h 6 min. A fix was implemented at 2025-10-03 14:27 UTC; no cause was stated. | Major incident |