# Mux: Critical incident: Increased error rates for video ingest and playback for on-demand assets

**Summary:** Mux reported a critical incident affecting Mux Video - VOD, with increased error rates for on-demand video ingest and playback. It started at 2025-10-03 12:55 UTC and was resolved at 2025-10-03 15:02 UTC, lasting 2 h 6 min. A fix was implemented at 2025-10-03 14:27 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-03 12:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/8nxxddsv35b8](https://stspg.io/8nxxddsv35b8)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/7236bfcx5hs1@dd1139847639
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Increased error rates for video ingest and playback for on-demand assets
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-03 12:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-03 15:02 UTC
```

**6. Added: Affected components**

```diff
+ Mux Video - VOD
```

**7. Added: Update** (investigating) · 2025-10-03 12:55 UTC

```diff
+ We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.
```

**8. Added: Update** (identified) · 2025-10-03 13:24 UTC

```diff
+ We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.
```

**9. Added: Update** (identified) · 2025-10-03 14:11 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**10. Added: Update** (monitoring) · 2025-10-03 14:27 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-10-03 15:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-03 12:55 UTC | Critical incident: Increased error rates for video ingest and playback for on-demand assets (this change) | outage |

All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i879f0cdcda630f · Markdown: https://rewindex.com/change/i879f0cdcda630f.md · JSON: https://rewindex.com/api/v1/changes/i879f0cdcda630f · Generated 2026-10-18T02:54:44.320Z