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Mux: Increased re-buffering and errors for some assets and live streams

Impact: majorStatus: resolvedStarted Resolved (1.6 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Mux reported a major degradation affecting Mux Video - Live and Mux Video - VOD: some streams and on-demand assets had increased startup times, re-buffering, and playback errors from 429 errors. It started at 2026-04-22 18:10 UTC and was resolved at 2026-04-22 19:46 UTC, lasting 1 h 36 min; Mux reported implementing a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Mux Video - VODMux Video - Live

Timeline of updates

  1. investigating

    We are investigating increased startup times, re-buffering, and playback errors from 429 errors on some live streams and on-demand assets.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON