Changes / Mux / Increased re-buffering and errors for some assets and live streams
Mux: Major incident: Increased re-buffering and errors for some assets and live streams
Summary
Mux reported a major degradation affecting Mux Video - Live and Mux Video - VOD: some streams and on-demand assets had increased startup times, re-buffering, and playback errors from 429 errors. It started at 2026-04-22 18:10 UTC and was resolved at 2026-04-22 19:46 UTC, lasting 1 h 36 min; Mux reported implementing a fix.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 76%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Increased re-buffering and errors for some assets and live streams
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-22 18:10 UTC
Before: not present
After: 2026-04-22 19:46 UTC
Before: not present
After: Mux Video - Live, Mux Video - VOD
Before: not present
After: We are investigating increased startup times, re-buffering, and playback errors from 429 errors on some live streams and on-demand assets.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased re-buffering and errors for some assets and live streams (this change) Mux reported a major degradation affecting Mux Video - Live and Mux Video - VOD: some streams and on-demand assets had increased startup times, re-buffering, and playback errors from 429 errors. It started at 2026-04-22 18:10 UTC and was resolved at 2026-04-22 19:46 UTC, lasting 1 h 36 min; Mux reported implementing a fix. | Major incident |