Mux: Delays in some video processing tasks
Affected components: Mux Video - VOD
Timeline of updates
- identified
We are experiencing delays in some background video processing tasks. Video playback, live streaming, and new uploads are not affected. We have identified the cause and are remediating; delayed tasks will complete automatically and no action is needed.
- monitoring
A fix has been implemented and we are monitoring.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
- Major incident: Delays in some video processing tasks
- Incident updated: Delays in some video processing tasks
- Incident updated: Delays in some video processing tasks
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.mux.com (opens in new tab).