Mux: Elevated errors on Direct Uploads
Mux reported a major Mux Video - VOD incident affecting Direct Uploads, thumbnails, gifs, subtitles and storyboards; some customers experienced failures creating or uploading to direct upload URLs. It started at 2026-10-05 19:44 UTC and lasted 3 h 3 min, resolving at 2026-10-05 22:47 UTC after a fix was implemented and monitored.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Mux Video - VOD
Timeline of updates
- investigating
We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
- monitoring
A fix has been implemented and we are monitoring the results.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Elevated errors on Direct Uploads 2026-10-05 19:44 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON